Frequently asked questions
Find answers quickly about mortgages, insurance, appointments and your client portal. The answers link directly to further explanations or the appropriate next step.
Frequently asked questions
Mortgages
How much mortgage can I get?
Your maximum mortgage depends on factors including your income, commitments, mortgage interest rate and property value. The calculator gives an indication; RFD also discusses the monthly payments and your purchase budget. The lender assesses an application separately.
Get an initial indication with the mortgage calculator.
Can I discuss an existing mortgage?
Yes. If your situation changes or your fixed-rate period is ending, you can discuss the options with RFD. We agree the work for your personal advice process with you in advance.
Read the points to consider when changing your mortgage.
Insurance and claims
How do I report a claim?
Report your claim through the online reporting service and follow its instructions. Reporting a claim does not guarantee payment; the policy conditions and the insurer's assessment determine the outcome.
Read how to report a claim and open the reporting service there.
Where can I find what my insurance covers?
In the policy schedule, the accompanying conditions and any additional agreements. General website information does not replace those documents.
Have a question about your policy? Contact RFD.
Appointments and client portal
Is the first introductory meeting free?
Yes. The first introductory meeting at RFD is free. For any follow-up work, we agree the work and costs with you in advance.
Book a free introductory meeting.
How do I book an appointment?
Arrange your meeting through our online booking service. You can also call or email to agree a suitable time.
Book an appointment or contact us if you need help.
You can find our details on the Contact page.
What does the service cost?
We agree the work and costs with you in advance. The applicable service comparison card gives general information about the services and costs it describes.
View the service comparison cards.
Where can I find the service comparison cards?
The service comparison cards are on their own overview page and alongside the relevant services. You do not need to complete a form to view them.
View or download the service comparison cards.
How do I open my client portal?
Select Log in to open your Digikluis at GetMoreSystems. Contact RFD if you need help accessing it.
Open your client portal.
Can I provide documents in a general message?
Do not send an identity document, medical information or a complete file through a general contact channel. First agree which information is needed and how to provide it securely.
Agree a secure way to provide documents with RFD via the Contact page.
Discussing your situation
General explanations help you prepare for a meeting. Your personal options depend on your information and the provider's conditions. For a first meeting, an outline of your plans and question is enough.
Discuss your question during a free introductory meeting.
Appointments and availability
You can reach us by telephone from Monday to Friday between 09:00 and 17:00. Office visits are always by appointment. Appointments are also available outside telephone hours and on Saturdays; contact us to arrange a suitable time.
View our contact details.
Providing documents securely
Do not share an identity document, medical information or a complete client file in a general message. We agree which information is needed and how you can share it securely. If you are unsure about a link you receive, contact us yourself using the details on this website.
Read how to open your client portal.
Read more
What would you like to discuss?
Have a question about your mortgage, insurance or finance? We are happy to help.